5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the service that property supervisors want, but too often do not due to a lack of continuing quality management processes.
Security guard companies are unlike any vendor that a home manager usually hires. If you hire a painter, then you are able to see whether they do their jobs by looking at the walls. But when you hire a security guard company, how often can you see whether the guard company is doing their job including running background checks and drug screenings, providing good training for your guards, and efficiently monitoring and supervising your guards. In most instances they probably are, but it is important to implement a method of verification and quality management to make sure that issues connected with the deficiency of performing these jobs do not begin to happen.
In this article we will discuss five (5) simple steps to improving your security guard service and achieving everything you imagine as your ideal keyholding London.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a specified amount of training before they can begin working as security guards. If your state is one of those states, make sure that your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the sort of training that’s being provided by your security provider and inquire does it look adequate.
It is also your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they should be supplying you with verifications. Otherwise, why?
Another superb way to display whether the guard is a good match for your house is to conduct a brief”interview” to get a feel for the guard and also to explain your expectations. This initial conversation will tell you a lot about what to expect from this guard and it gives you an opportunity to ask a different guard if you feel that it is necessary.
Evaluate Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces each guard to the company itself, in many circumstances the shield’s orientation to his assigned land is not as complete. We call the orientation for the assigned land”Website Specific Training”. Learn What your website specific training resembles:
• Can it happen at your premises?
• Who does the training?
• How long is each new officer educated?
• How long can the security firm double bank? (Double banks is the procedure for having a seasoned guard working at precisely the same time as the new guard.)
Determine the answer to every one of the questions and make sure that they match what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and also your website specific training to acquire an understanding of what goes on preparing a guard to work at your premises.
Guard supervision is one of the more important factors of good security guard service. When security companies deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their work is not significant and they begin to see themselves as not as a part of the security group. When guards do not feel like part of your group it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract doesn’t require onsite oversight, how can your security guard firm remotely supervise its guards? Outside the Standard security firm field manager spot checks, the two methods of distant supervision that prove most effective are:
If your guards are required to make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they are on your premises. These monitoring systems permit the security guard company to track the log and time the activity of the guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can create reports which empower the security guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be provided with an updated version of those reports.
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the security guard provider provides a way of earning sure that each guard is secure and alert. By having guards check-in frequently with the security guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and attentive is also an significant part their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out just what is occurring with your security as you aren’t there. During these inspections, make sure to ask your security guards questions about their responsibilities and duties to make sure that they understand their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be confident that the consultant is not really a security guard company. If so, your audit is guaranteed to develop issues with your existing security guard company.